Frequently Asked Questions

Web Design

How long does it take to build a website?

The duration of completing the development of a website depends on content. If you supply us with all the content that we need to build your site, it can take as little as 24hrs. In the most extreme cases where we have not been provided all the content, it tends to drag for some time.

What is your refund policy?
We offer no-questions-asked refunds to all customers within 30 days of your purchase order. If you are not satisfied with our design, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy client.
What is included in the Yearly Fee?
Our Yearly Fee is the subscription that you have to pay every year so that we can continue maintaining your website. It includes the Domain Yearly subscrption that has to be paid to the domain registrar company as well as the Website Hosting fees so that we can continue keeping all your website active on our servers.
Do you have to be my website host to have a website developed by you?

You do not have to have your website hosted by us in order for us to develop a website for you. All you have to do is to give us access and credentials to your current web host and we will do the rest from there.

Can I upgrade Development Packages?
Yes, you can upgrade your package and our support team is always available to help you with the changes that need to be done.
What is cPanel?

cPanel is a web based hosting control panel provided by many hosting providers to website owners allowing them to manage their websites from a web based interface.

Web Hosting

What is Web Hosting?

A web hosting is a service where technologies and services needed for a website or webpage to be viewed on the Internet are provided. Websites are hosted, or stored, on special computers called servers. Thus after a website has been developed, all it’s files are stored on these servers.

What is a domin?
A domain name is your website name. A domain name is the address where Internet users can access your website. A domain name can be any combination of letters and numbers, and it can be used in combination of the various domain name extensions, such as .com, .net, .co.zm and more.
How do i get a domain?

The domain name must be registered before you can use it. Every domain name is unique. No two websites can have the same domain name. If someone types in your domain, it will go to your website and no one else’s.

Logo Design

What are revisions?

A revision is simply the number of times that we redo a logo. When we deliver a logo concept, a client can either ask for further refinements or adjustments to the work or accept the order.

What is your refund policy?
We offer no-questions-asked refunds to all customers within 30 days of your purchase order. If you are not satisfied with our design, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy client.
What are source files?

Source files are the saved files of a logo project. We use different kinds of software to design logos and after we have designed one, we save the logo in different kinds of file formats. The source files have an advantage that you can edit the logo in the future if you do wish to. All you need to have to make edits is to use the very software that we used to design the logo.

Can I purchase source files later?

Yes, you can purchase logo source files later on if you do wish to only purchase a logo package that does not include source files.

Can you improve an existing logo?
Yes, we do make logo imorovements.

Exponent Technologies

We are multi-displinary ICT Services company focused on delivering quality Telecoms, Web Development & ICT Solutions.