Refund Policy

Hosting Service – Payment & Refund Policy Issues.

LAST UPDATED: February 4, 2019

Web Design & Development

The deposit paid to Exponent Technologies covers the cost of design work carried out. It is not possible to refund a deposit after thirty (30) days or once we have sent the first design to the Client. Exponent Technologies reserves the right to decide whether a refund is applicable if requested by the Client for any reason. A refund is not guaranteed by Exponent Technologies, but possible providing Exponent Technologies decides upon this option. If paid online via a VISA debit or Mobile Money, refunds will be issued to the original debit card provided at the time of purchase. If your account has been cancelled by us due to a breach of the terms and conditions on your part, you will not be eligible for a refund. Phone requests will not constitute acceptance of any cancellation.

Web Hosting Accounts

All new Web Hosting accounts are covered by a 30-day money back guarantee. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will issue a 100% refund of your money unless otherwise specified at, or prior to, the time of purchase.

Web Hosting Renewals

Your Web Hosting account will renew on an annual basis. Refunds for Web Hosting account renewals will be granted to customers who request a cancellation of their service, in writing, no later than 5 days before the renewal date. No exceptions will be made to this policy.

Domain Names

All domain name sales are made final at the time of purchase. You are the sole owner of any domain names registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.